iGive Button - Compatibility and Conflicts

iGive Technical Support > iGive Button/Toolbar

Quick Button Facts

  • Easy to install and uninstall browser add-on / extension for PCs and Macs:

    • Windows 10, 8.0-8.7,  7,  XP & Vista:

        Microsoft Ede 86.*
        Firefox 52 - 82.x
        Chrome 9.0 - 86.x
  •  
    • Mac OS X 10.5 - 11.x: (not compatible with older versions):
              Safari 12.x - 14.x
              Firefox 52.0 - 82.x
              Chrome 9.0 - 86.x
 
CONFLICTS
  • The iGive Button is not compatible with the protection software, "Ad Block", "Ghostery", "DuckDuckGo", or "uBlock" 

    You may need to DISABLE THE AdBlock for the whole site (right click for dropdown). Then refresh the page and the triangle re-appears in the lower right corner. 

  • There are known conflicts with the Delta Sky Miles Toolbar (causes “unhandled exceptions” in Internet Explorer), the Adobe PDF browser add-on, and jv16 PowerTools 2012.
  • The iGive Button is not compatible with the AOL toolbar.
  • If you are running a program called Malwarebytes and are having trouble loading the iGive Button onto the Edge browser, be advised that the program may block some files needed for the iGive Button to run (ScriptHost.dll & ScriptHost64.dll).  If your installed iGive Button is not working, go into Malwarebytes and “whitelist” - "c:\program files(x86)\iGiveButton" directory.  Then, rerun the iGive Button installation.  Now when you restart Edge, the iGive Button should be present and functional.

Firefox Users
The "Java Quick Starter 1.0" extension installed, it is incompatible with iGive.  The "Java Quick Starter 1.0" extension is optional software and can be disabled without causing problems on your computer.  Once disabled, the iGive Button will start working after Firefox is restarted.
 
Occasionally, Firefox users will get an error that a redirect is blocked.  If this occurs you will need to manually enable autorefresh in your browser:
  1. type about:config in the location bar of your webbrowser
  2. a message appears: click to accept
  3. search for blockautorefresh
  4. change accessibility.blockautorefresh from false to true
 
You may need to DISABLE THE AdBlock for the whole site (right click for dropdown). Then refresh the page and the triangle re-appears in the lower right corner. 

Firefox Users on MAC
iGive.com will not work with Norton Identity Toolbar
 
 
When downloaded, your iGive software will "phone home" to the iGive database for up-to-date store lists and donation information.  Some protection and antivirus programs  (like AVG, Kaspersky, McAfee, Avast!,. Bitdefender, Norton Security, F-Secure, Avira, Panda, BullGard, eScan, Trend)  can misidentify this behavior as virus, or spyware activity with an ALERT! threat.  It is not.  
 
Please check "allow" or 'okay", there should be a setting to white-list/adjust your settings in the protection software to stop notifications.  Alas, due to the variety of providers we do not have specific instructions.  Our apologies for any inconvenience.
 
Additionally, Norton and Symantec have recommend that users of their products review the following article for details on configuring local exceptions:
Norton products: http://symc.ly/1MAYaND
 
Remember:  iGive.com will work without the optional download. You are welcome to support your cause by using the store links on our site, or in our newsletters.
 
 
See also: How do I know if my iGive is working and up to date? 

 

 

For all mobile devices including iPhone, iPad and Android apps:
 Please review iGive - Mobile Devices

 

Article ID: 28, , Modified: 10/13/2022 at 1:20 PM

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